Frequently Asked Questions (FAQs)
1. What types of cosmetics do you offer?
We offer a wide range of cosmetics, including skincare, makeup, haircare, and beauty accessories. Our products are curated to meet diverse beauty needs and preferences.
2. How can I place an order?
To place an order, simply browse our catalog, add items to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.
3. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods for your convenience.
4. How long will it take to receive my order?
Orders are typically processed within 2 business days and delivered within 4 to 5 business days, depending on your location. You will receive a tracking number once your order is shipped.
5. Do you ship internationally?
Currently, we offer shipping within the United States. International shipping options will be available soon—stay tuned!
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order's status on our website or the courier's site.
7. What is your return and refund policy?
We accept returns on unused, unopened items within 5 days of delivery. Refunds are processed once we receive and inspect the returned items. For more details, please review our Refund Policy.
8. My item arrived damaged or defective. What should I do?
We’re sorry for the inconvenience! Please email us at info@eliteonyx.com with your order number and photos of the damaged item. We will resolve the issue promptly.
9. Are your products cruelty-free and vegan?
We prioritize cruelty-free and vegan products. Each product page contains detailed information about ingredients and certifications.
10. How can I contact customer service?
For any inquiries, please email us at info@eliteonyx.com or use the contact form on our website. Our support team is available Monday to Friday, 9 AM to 5 PM (PST).
11. Do you offer gift cards or gift wrapping?
Yes, we offer digital gift cards and gift-wrapping services. Choose these options at checkout or contact us for assistance.
12. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible at info@eliteonyx.com. Once the order is processed, changes may not be possible.
13. How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media for updates on new arrivals, exclusive offers, and beauty tips!