Refund Policy
Elite Onyx LLC
At Elite Onyx LLC, we strive to provide high-quality cosmetics and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- Requests must be made within 5 days of the delivery date.
- Refunds are only available for damaged, defective, or incorrect items received.
- Due to hygiene and safety reasons, we do not accept returns on used or opened cosmetics.
2. Non-Refundable Items
- Opened or used cosmetic products.
- Items purchased on sale or with a discount.
- Gift cards or promotional items.
- Products damaged due to improper handling by the customer.
3. Refund Process
To request a refund, follow these steps:
- Contact Us at info@eliteonyx.com within [X] days of receiving your order. Provide your order number, a description of the issue, and photos if applicable.
- Approval & Return Instructions: If your request is approved, we will provide return shipping instructions. The customer is responsible for return shipping costs unless the item is defective or incorrect.
- Inspection & Refund: Once we receive and inspect the item, we will process the refund within [X] business days to your original payment method.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account.
- Contact your credit card provider, as it may take time to post.
- If you still have not received your refund, email us at info@eliteonyx.com.
5. Exchanges
We do not offer exchanges at this time. If you received a defective or incorrect item, request a refund and place a new order.
6. Contact Us
If you have any questions about our refund policy, please contact us:
📧 Email: info@eliteonyx.com
📍 Address: 423 V St Apt A, Sacramento, CA 95818